Though we take utmost care while delivering the right outfit for you, we understand that sometimes the outfit might not give you 100% satisfaction.
What is our return policy?
We take returns very seriously as we care about what’s being delivered to you.However, we do accept returns only in the following cases:
Damaged: This is a highly unlikely scenario as we lay significant emphasis on quality! All outfits pass through multiple levels of checks before being delivered.Still, if the product received by you is damaged, we’ll be happy to take it back.
Did not like the product: No return.
You can return the outfit within 7 days of delivery. Please be noted that customer have to courier back that product on company warehouse address. We’re sure that while raising a return request, you will take care of the below points which will help our returns team to quickly process your request:
Of course, you can’t resist trying an outfit and admiring yourself in the mirror with it! But please make sure that the original tags, labels, and packaging is retained, the product is unwashed & not damaged.
Can I return outfits purchased during Offers?
Outfits purchased under Festive Offers, Discounted ,SALE or ‘Buy One Get One Free’ Offers are not eligible for return.
I had customized/altered my outfit. Can I still return the same?
Customized outfits are made exclusively for the “Unique You” and they cannot fit other customers. Hence sadly, we won’t be able to accept returns for such outfits.
Do I need to pay for my returns?
Can I send the outfit through the same delivery guy if I don’t like it?
Do I need to return with the same packaging?
Yes, please ensure that the original packaging, tags, and labels are not tampered with. The claim for returns will not be processed without the same.
How much time does it take for the refund, if I have made my payment by options other than COD?
Once return product has been received at our warehouse and then your return is processed by our Return Buddies, then after refund will be take minimum of 15+ days.
Under what condition will my return not get accepted?
we will not be able to accept the returns under the below conditions:
Original packaging not provided
Returns raised after 7 days of delivery.